Refund Policy
This policy applies to all purchases made through our official website, https://imnwt.com/, and covers our entire collection of pet beds, including but not limited to: Cushioned Pet Beds, Felt Pet Beds, Woven Pet Beds, and Teepee Pet Beds.
1. 30-Day Return Window
You may request a return within 30 calendar days from the date of delivery. Requests initiated after this period will not be accepted.
2. Return Conditions
To be eligible for a return, pet beds must be unused, undamaged, unwashed, and in their original packaging with all tags and protective materials attached.
Because pet beds are contact products, they must be completely free of pet hair, dander, odors, stains, or any signs of pet use.
Items that have been assembled, altered, cleaned, or show signs of wear will not be accepted.
3. Proof of Purchase
A valid order number or order confirmation email is required for all return requests.
4. Return Shipping Costs
Our Responsibility: If a return is due to our error (e.g., shipping the wrong item, missing parts, or a manufacturing defect), we will cover the return shipping costs.
Customer Responsibility: If a return is for personal reasons (e.g., change of mind, color preference, or ordering the wrong size/model), you are responsible for return shipping costs.
5. Non-Returnable Items
We cannot accept returns for:
Items requested after the 30-day return window.
Items that have been used by pets, washed, cleaned, assembled, altered, or are not in their original condition.
Items with pet hair, dander, stains, or lingering odors.
Items damaged due to customer mishandling, improper storage, or failure to follow care instructions.
Items returned without proof of purchase.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include clear photos or videos showing the item and the packaging.
Once we review the evidence, we will offer one of the following at no additional cost to you:
A free replacement, or
A full refund.
In most cases, you will not be required to return the damaged or defective item. If the package is visibly damaged upon arrival, please keep all original packaging and note the damage with the carrier before contacting us.
7. How to Request a Return
Email our customer service team at support@imnwt.com with:
Your order number
The item(s) you wish to return
A brief description of the reason for return
We will respond within 1–2 business days. If your return is approved, we will provide the return address and detailed packaging instructions.
Please do not ship items back before receiving return authorization.
8. Packaging Guidelines
Please reuse the original packaging and protective materials whenever possible. Ensure the bed is securely wrapped to prevent movement or damage during shipping. We recommend using a tracked and insured shipping service, as we cannot be responsible for items lost or damaged during return transit.
9. Refund Processing Time
Once we receive and inspect your returned item, we will process your refund within 7 business days. You will receive a confirmation email once the refund has been initiated.
10. Refund Method
Refunds will be issued to the original payment method. Depending on your bank or card issuer, additional processing time may be required before the funds appear in your account.
11. Exchanges
We do not offer direct exchanges. To exchange an item, please return the original item following the return process above, and place a new order for the desired item.
12. Order Cancellation
You may cancel an order within 24 hours of purchase if it has not yet been shipped. Once an order has been dispatched, it cannot be canceled. To request a cancellation, please email support@imnwt.com.
13. Handmade Product Variation
Please note that our products (especially Woven and Felt Pet Beds) are handmade and may have slight variations in color, size, texture, or pattern. These variations are a natural part of handmade items and are not considered defects.
14. Contact Us / Return Address
For any questions about returns or refunds, please contact:
Email: support@imnwt.com
Address: 24032 VIA BAYONA, MISSION VIEJO, CA 92691, US
