FAQ
1. Sizing & Selection
Q: My pet is right between two sizes. Should I size up or down?
A: It depends on the style!
For Flat Mats, we recommend sizing up so your pet has plenty of room to stretch.
For enclosed beds like Cave Beds, Teepees, and Cat Caves, sizing down (or choosing the snugger fit) is often better, as pets feel more secure in tighter spaces.
If your pet is a puppy or kitten, we generally recommend sizing up for their adult size.
Q: Will the Teepee or Cave Bed be too small once my pet is fully grown?
A: Please check the specific dimensions and weight limits on the product page. If you have a fast-growing large breed, we recommend going straight for our largest size (L/XL) to ensure they get years of use out of it.
Q: Are these beds suitable for aggressive chewers?
A: While our Woven Pet Beds are the most durable against mild chewing and scratching, no soft pet bed is completely chew-proof. If your dog is a heavy, destructive chewer, we recommend always supervising them and providing plenty of chew toys as alternatives. Soft fabrics (like Cushioned or Felt beds) may not be the best choice for destructive chewers.
2. Usage & Adjustment
Q: There is a slight smell when I open the packaging. Is it safe?
A: Yes, this is completely normal! New materials (especially felt and fabrics) often have a slight "factory" or packaging odor. It is non-toxic. We recommend airing the bed out in a well-ventilated room for 24–48 hours before letting your pet use it.
Q: My pet won't use the new bed. What should I do?
A: Don't worry, this is very common! Try placing a piece of your unwashed clothing inside the bed to transfer your familiar scent. Make sure the bed is placed in a quiet, draft-free corner. For Teepees or Caves, try folding the front door open at first so your pet doesn't feel trapped. (Read our full guide: "How to Help Your Pet Adjust to a New Bed")
Q: My Modular Felt Bed lost its shape / collapsed. How do I fix it?
A: Felt is a natural material that can relax over time. To reshape it, simply fold it back into your desired shape and rub the felt firmly with your hands (the friction creates heat, which helps it hold its shape). You can also use a steamer or a very low-heat iron (with a cloth barrier) to smooth it out.
Q: How do I assemble the Teepee Bed?
A: Assembly is quick and usually requires no tools. Simply insert the support poles into the designated fabric sleeves, cross them at the top, and secure them according to the included instructions. If you are missing any poles or parts, please contact us for a replacement.
3. Cleaning & Care
Q: Can I machine wash the Felt Pet Beds?
A: NO. Please do not machine wash, tumble dry, or bleach felt beds. They will shrink and lose their shape. Felt beds should only be vacuumed regularly or spot-cleaned with a damp cloth and mild soap. (Read our full guide: "Cleaning & Maintenance Guide")
Q: The cover of my Cushioned Bed shrank after washing. What happened?
A: Fabric covers should only be washed in cold water on a gentle cycle and air-dried or tumble-dried on low heat. High heat from washing or drying will cause shrinkage. (Note: The inner foam/filling should never be machine washed).
Q: My pet had an accident on the bed. How do I get rid of the smell?
A: First, blot up as much moisture as possible. Then, use an enzymatic pet stain remover (available at most pet stores). Regular soap only masks the smell—enzymatic cleaners break down the proteins in urine. Make sure the bed is 100% dry before your pet uses it again.
Q: Can I leave my Woven Pet Bed outside on the patio?
A: We do not recommend leaving them outside permanently. Rain and humidity can cause the woven materials to warp, mold, or mildew. If you use it outdoors, bring it inside when not in use or during wet weather.
4. Orders & Returns
Q: Can I buy replacement covers or parts?
A: Yes! For most of our Cushioned beds, we offer replacement covers. For Teepee beds, we can provide replacement poles. Please contact our support team with your order number, and we will help you order the specific parts you need.
Q: What is your return policy if my pet destroys the bed?
A: We understand that pets can be unpredictable! However, our standard return policy applies only to items in their original, unused condition. We cannot accept returns for beds that have been heavily chewed, scratched, or soiled.
